Returns and Refunds
IF YOU ARE NOT 100% SATISFIED WITH YOUR ORDER
We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Return shipping costs will be borne by the customer.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
Please email email@example.com to exchange or return your item.
If you think you have received a faulty or incorrect item, please contact us as soon as possible via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.
Twistrek does not accept returns on items damaged by general wear and tear. Twistrek reserve the right to determine a genuine fault in the clothing.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.
YOU RECEIVE AN INCORRECT ITEM
If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.