All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so.
Orders are processed Monday - Friday, excluding public holidays. Check your confirmation email for your tracking number.
*Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.
*We are not responsible for lost, stolen, tampered with or carrier delayed packages.
However, we will try our best to work together to ensure a smooth delivery and come to an amicable decision.
⏱️ SHIPPING TIMES AND TRACKING
All items will be delivered via Sing Post/DHL/Respective allocated delivery service. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with the allocated delivery service company. Once your order is dispatched, you will receive an email with tracking information.
Within 15 to 20 business days to most locations. A tracking number will be provided.
Within 3 to 7 business days to most locations. A tracking number will be provided.
Within 7to 10 business days to most locations. A tracking number will be provided.
👮 CUSTOMS / ACCEPTANCE OF DELIVERY
Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer.Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.
❌ INCORRECT ADDRESS
Email us/DM us on our Facebook and Instagram as soon as possible upon realization and we will try our best to make the changes. It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. However, if they are sent back to us then we will be able to make alternative arrangement, customer would have to make the payment for additional shipping incurred.
❓ ORDER DOES NOT ARRIVE
We encourage customers to track parcels. Twistrek is not responsible for fault of delivery by SingPost. Please let us know, however we are not able to refund in these circumstances.
🌐 CUSTOMER PICK UP
As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time.
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